FAQS
What is a cloud mobile phone?
A cloud mobile phone is another Android phone for you, similar to the one in your hands, and possibly even more user-friendly. You can run any app and game you want on the cloud phone.
It ensures 24-hour operation without shutdown, unaffected by your physical phone. You just need to remotely control the cloud phone.
How to download the BB Cloud APP?
Open the Google Play Store, search for "BB Cloud," and click "Install" to easily install BB Cloud on your phone.
What games and apps can the cloud phone run?
Our cloud phone can run almost all mainstream Android games and apps available on the market.
Will my phone being offline or turned off affect the cloud phone's operation?
Since the cloud phone operates in the cloud, your phone being offline or turned off will not affect it.
In BBCloud, you are just remotely controlling the cloud phone, and exiting the cloud phone in BBCloud is just exiting control of it.
Does using the cloud phone consume local data traffic?
The cloud phone operates in the cloud, so the hosting process does not consume local data traffic or battery power. Downloading apps on the cloud phone does not consume extra data traffic from your phone.
However, if you are using and controlling the cloud phone, it will consume data traffic, and it is recommended to use it in a WIFI environment.
Can one account apply for multiple cloud phones?
We support the use of multiple cloud phones without any restrictions. We also offer many batch operation functions to help you conveniently control multiple cloud phones.
Can I renew a cloud phone after it expires? Can I retrieve it after it expires?
The system will prompt you to renew the cloud phone before it expires, and the time will accumulate after renewal;
If the cloud phone expires, the system will retain your data for 7 days. If you renew within 7 days, the device can continue to be used, and the data will not be lost.
Is my Google account safe on the cloud phone?
The answer is yes.
When you want to download apps from the Google Play Store, you first need to log into your Google account. The same is true in BBCloud; you need to log into your Google account in the Play Store.
We guarantee that BBCloud cannot access any data related to your Google account, game account, or personal information.
Logging into your Google account on BBCloud is completely safe and under your control. Any account activity and authorization are associated with the app you use, and any account operations are based on your relationship with third-party apps.
Also, when you log into your Google account on the cloud phone, you may receive a notification indicating that a device (BBCloud virtual device) is connected to your Gmail. Do not panic, as this is a normal security verification by Google itself for new device logins. You can safely verify it.
Will my personal information be leaked?
The answer is no. When using BBCloud, your personal information and data will be safe and not leaked.
BBCloud is an independent, pure "cloud phone" exclusively for you. We use a pure Android system without any malicious software or plugins.
Your device is completely personal and inaccessible to others. When the device expires or is replaced, your personal information will be completely cleared.
Therefore, rest assured, we do not allow any situations that could lead to the leakage of your personal information and data.
Does BBCloud contain malware, spyware, or third-party plugins?
The answer is absolutely not.
BBCloud downloaded from our official website or the Google Play Store is completely safe and does not contain any malware, spyware, or even third-party plugins.
We take platform security very seriously.
Malware, spyware, or any additional software with malicious intent will not be packaged with BBCloud.
Please ensure that you always download BBCloud from the official source or the Google Play Store.
Contact us for any issues
bbcloud.box@gmail.com